Permit Applicants Asked to Complete Customer Service Survey PDF Print E-mail

ANGOLA, IN (September 2, 2016)  The Permitting Excellence Coalition (PEC), a group comprised of 14 local governments and led by the Northeast Indiana Regional Partnerships Vision 2020 initiative to streamline regional permitting processes, is asking non-residential permit applicants to complete a 16-question customer survey to provide input on the process.  

Survey questions are about customer service, responsiveness, timeliness and availability of information.  The survey is designed to provide local government leaders with customer feedback they can use to make process improvements.

The PEC wants to give customers a voice, and its critical for businesses to provide honest feedback about their experiences obtaining permits throughout the region. This collaboration will help government officials streamline the permitting process and support our regional businesses, said Ryan Chasey, founder and president of the HPG Network, the organization facilitating the PEC.  

The 14 local governments participating in the PEC began distributing surveys in fall 2015 to customers who apply for non-residential development permits.  Feedback received has already lead to changes in some jurisdictions.  The City of New Haven has piloted an alternate hours strategy where their planning department remains open after normal business hours one night per week to improve accessibility.  Whitley County/Columbia City is making changes to their system so they can soon accept credit card payments. 

Establishing permitting standards across the region will create a more business-friendly climate, providing greater efficiencies to support our top industry talent, said  Vivian Likes, the Director of Economic Development and Planning Office for the City of Angola. 

The Regional Opportunities Council (ROC), the investor board of the Northeast Indiana Regional Partnership, voted Streamlined Permitting as one of the seven priorities in Vision 2020 in 2011. This priority has been advanced by the Regional Partnership, the HPG Network and regional jurisdictions and process owners working collaboratively to strengthen their processes. 

The jurisdictions participating in the Coalition include:

  • Allen County/City of Fort Wayne
  • City of Angola
  • City of Auburn  
  • City of Decatur  
  • DeKalb County
  • Huntington County
  • City of Huntington
  • LaGrange County
  • City of New Haven  
  • Town of North Manchester
  • Rome City
  • City of Wabash
  • Wells County
  • Whitley County/ Columbia City

If you do not receive a customer service survey upon permit application, please contact Joy Hudson at to receive one. 

To learn more about the PEC visit the Northeast Indiana Regional Partnerships website at

Article originally published by Steuben County Economic Development

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