Improving Pothole Response Time PDF Print E-mail

Potholes are a continuous concern for residents.  The average repair time is over 2 days.  The goal is to repair 97% of potholes within 24 hours of when they are reported.

Several changes were implemented to improve the process of filling potholes.  Residents can easily report potholes via telephone, cell phone and internet.  Special lighting has been added to equipment to allow crews to fill potholes at night when the traffic volume is less. 

Now 99.6% of all potholes reported are filled within 24 hours and the average pothole repair time is 1.5 hours.  As a result, there has been a reduction of claims filed against the City by motorists with damaged vehicles from potholes.  Improved processes have also resulted in less overtime hours and better customer service.

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