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Improving Lawn Maintenance Inventory and Contracting

This project has allowed the allowed the City to maintain an updated inventory; eliminate ordinance violations; eliminate 600 annual man-applied hours; and reduce costs by $51,000 per year.
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Improving Pothole Response Time

Now 99.6% of all potholes reported are filled within 24 hours and the average pothole repair time is 1.5 hours.
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Optimize Call Handling by Reducing Pruning Calls

Defective calls have been reduced by 72% and total pruning calls have been reduced by 67% resulting in improved customer service and department efficiency.
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Reducing the Cost per Foot of Water Main Replacements

The new process has saved the City more than $317,000 per year or well over $1 million since the project was completed in 2002.
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Reducing the Turnaround Time in the Site Plan Routing Review Process

Turnaround time for application approval has improved 300%.  The average turnaround time for projects released to the County Building Department is now 8.7 days.  Increased efficiency and survey feedback has improved applicant rapport.  The need to purchase $150,000 of new software was eliminated.
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Reducing Transportation Project Change Orders

Since 2000, the reduction has saved $316,000. Other benefits include higher quality transportation projects, increased customer satisfaction and lower costs to the city.
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