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High Performance Government Network members have access to these and hundreds of other case studies of measurable improvements in local government. For access to more case studies, sign up for membership today. Would you like to submit a case study to be featured at www.hpgnetwork.com? Submit your case study today. Improving Lawn Maintenance Inventory and Contracting This project has allowed the allowed the City to maintain an updated inventory; eliminate ordinance violations; eliminate 600 annual man-applied hours; and reduce costs by $51,000 per year. Now 99.6% of all potholes reported are filled within 24 hours and the average pothole repair time is 1.5 hours. Optimize Call Handling by Reducing Pruning Calls Defective calls have been reduced by 72% and total pruning calls have been reduced by 67% resulting in improved customer service and department efficiency. The new process has saved the City more than $317,000 per year or well over $1 million since the project was completed in 2002. Turnaround time for application approval has improved 300%. The average turnaround time for projects released to the County Building Department is now 8.7 days. Increased efficiency and survey feedback has improved applicant rapport. The need to purchase $150,000 of new software was eliminated. Since 2000, the reduction has saved $316,000. Other benefits include higher quality transportation projects, increased customer satisfaction and lower costs to the city. |



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