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New Haven looks into streamlined permitting process PDF Print E-mail

By Doug LeDuc  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

March 23, 2018 - At his 2018 state-of-the-city address on March 12, New Haven Mayor Terry McDonald made reference to progress the city is making with its permitting processes and plans for their improvement this year.

The city is among 14 local government bodies in northeast Indiana participating in the Permitting Excellence Coalition, an effort spearheaded by the Northeast Indiana Regional Partnership to streamline and improve the permitting process.

The project led to more convenient hours for permitting in New Haven a few years ago. This year, the city is looking at what it can do online with permitting and with the information it gathers through the process.

"We're transitioning from the current platform to something a little easier," said Dave Schaab, director of the city's GIS department. "We're (currently) using a very outdated database called ZonePro. It doesn't have any online permitting software; it's only housing our zoning permitting database. What we're trying to accomplish here is getting all of our permitting in one place."

The city is looking at migrating to the Accela Civic Platform, which is the same program Fort Wayne currently uses.

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City, County receive awards for streamlining permitting processes PDF Print E-mail

John Sampson (left), president and CEO of the Northeast Indiana Regional Partnership, presents permitting excellence awards to members of the City of Huntington Community Development and Redevelopment Department including (from left) Director Bryn Keplinger, Miranda Snelling and Shad Paul, along with Mayor Brooks Fetters (right). Photo provided.
Both the Huntington County Department of Community Development and the City of Huntington Community Development and Redevelopment Department have been recognized for their work to streamline business permitting.

The awards were presented April 19 in Fort Wayne at a reception hosted by the Northeast Indiana Regional Partnership and the HPG Network.

The two local departments are members of the 11-county Permitting Excellence Coalition, which is dedicated to streamline permitting processes across the region. An efficient permitting process gives northeast Indiana a competitive advantage in attracting new businesses and encouraging growth at existing businesses, the coalition says.

During 2016, the third year for the coalition, the focus was on tracking performance data, use of a standardized customer feedback survey and regular input from high volume customers.

Originally published by Huntington County Tab

 
Survey seeks feedback from permit applicants PDF Print E-mail

By: Linda Lipp This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Sept 16, 2016 - Fourteen local government bodies in northeast Indiana are participating in effort, spearheaded by the Northeast Indiana Regional Partnership to streamline and improve the permitting process for non-residential permit applicants.

The Permitting Excellence Coalition began seeking input from permit applicants in a few of the jurisdictions in fall 2015, and has begun using that information to improve the permitting process, said Ryan Chasey, president of the HPG Network, which is coordinating the effort.

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Permit Applicants Asked to Complete Customer Service Survey PDF Print E-mail

ANGOLA, IN (September 2, 2016)  The Permitting Excellence Coalition (PEC), a group comprised of 14 local governments and led by the Northeast Indiana Regional Partnership’s Vision 2020 initiative to streamline regional permitting processes, is asking non-residential permit applicants to complete a 16-question customer survey to provide input on the process.  

Survey questions are about customer service, responsiveness, timeliness and availability of information.  The survey is designed to provide local government leaders with customer feedback they can use to make process improvements.

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Permitting Excellence Coalition honored for work on streamlining business permitting PDF Print E-mail

FORT WAYNE, Ind. – The jurisdictions participating in Northeast Indiana's Permitting Excellence Coalition (PEC) were honored at a Permitting Recognition Reception Wednesday, April 19 hosted by the Northeast Indiana Regional Partnership and the HPG Network.

Participating jurisdictions in the Permitting Excellence Coalition include:

  • Allen County / City of Fort Wayne
  • City of Angola
  • City of Auburn
  • City of Decatur
  • DeKalb County
  • Huntington County
  • City of Huntington
  • LaGrange County
  • City of New Haven
  • Town of North Manchester
  • Rome City
  • City of Wabash
  • Wells County
  • Whitley County / City of Columbia City
Read more... [Permitting Excellence Coalition honored for work on streamlining business permitting]
 
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